From ticket to task to billed hour
IT and service companies live in the space between 'the printer is down' and 'invoice paid'. Oplero connects the helpdesk to tasks and tracked time, so support work gets done, gets logged and gets billed — with automations watching the SLAs you promised.
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Sound familiar?
Support work never reaches the invoice
Quick fixes handled from the inbox leave no trace. At billing time, half the month's actual work has no time entry and no ticket behind it.
Tickets go quiet and clients notice
Without something watching response times, a ticket waiting three days is discovered by an angry phone call, not by your team.
Payment reconciliation eats admin days
Matching dozens of incoming bank payments to invoices by hand is slow, boring and exactly the kind of work that piles up.
How it works day to day
- 1
Email becomes a ticket
Client emails hit your connected mailbox and become tickets automatically, with the full thread, priority and an assigned agent.
- 2
Ticket becomes tracked work
Bigger fixes convert to linked tasks. The timer runs against the ticket or task, so every support minute is on the record.
- 3
Automations guard the queue
Rules run every 5 minutes: unanswered tickets get escalated, stale statuses get nudged, canned responses go out where they fit.
- 4
Bill it and match the payment
Ticket time flows into reports and invoices that reference their source tickets. Bank notifications auto-match payments by payment reference.