Turn your support inbox into a system
Connect your IMAP/SMTP mailboxes and every incoming email becomes a ticket with the full conversation thread. Agents work with drafts, internal notes and canned responses; clients follow along on a public link or in a branded portal on your own domain.
Replaces Zendesk
Tickets built for real support work
The ticket list has filters, saved filters, configurable columns and bulk actions, in list or board view. The detail shows the entire conversation with the customer plus internal notes your client never sees. Replies autosave as drafts, can change the ticket status on send, or go out on a schedule.
- List and board views with saved filters and bulk actions
- Full conversation thread with internal notes
- Drafts with autosave, send-with-status-change, scheduled send
Your mailboxes, your workflow
Connect multiple IMAP/SMTP mailboxes per workspace; incoming emails create tickets automatically and customers can reply straight from their inbox. Per-mailbox agent signatures, canned responses with shortcuts and custom ticket statuses with colors and semantic flags shape the flow to your team.
- Multiple mailboxes with IMAP receiving and SMTP sending
- Automatic ticket creation from incoming email
- Agent signatures and canned responses with shortcuts
- Custom ticket statuses with colors and ordering
A portal that carries your brand
Customers track a single ticket on a public /podpora/{token} link without logging in, or use the full portal at /portal/{slug} with passwordless magic-link login — where company owners also see their invoices and timesheet reports. Add your name, color, logo and welcome text, then run it on your own domain with the DNS verification wizard.
- Public ticket links, no login required
- Logged-in portal with magic-link authentication
- Owners see invoices and reports in the portal
- Custom branding and custom domain with DNS wizard
Know how support is doing
The overview dashboard shows open, unassigned and waiting tickets, resolutions in the last 30 days and average first response time, with a breakdown by status and agent workload. Enough signal to spot a bad week before your clients do.
Everything included
- Tickets with filters, saved filters and configurable columns
- List and board views, bulk actions
- Full conversation threads with internal notes
- Drafts with autosave and scheduled send
- Send with status change
- Multiple IMAP/SMTP mailboxes
- Automatic ticket creation from email
- Agent signatures and canned responses
- Custom ticket statuses
- Public ticket links and logged-in customer portal
- Magic-link login, invoices and reports for owners
- Custom branding and custom portal domain